Not resolved

I won 200 dollars playing bingo online, they wont send me the check. faxed correct documents lic , creditcard , ect they said info is unclear that I sent . when I call I get a terrible connection they even sort of laughed when I said I did not understand them on the phone in order to get winnings player agrees to fax the credit card number being used licence and a bill with correct address I did all that and professionally faxed the infother is no reason that they can't read my info so can you help me with this my name is bonnie salmoiraghi

Monetary Loss: $200.

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